What's inside
- A three-part method: validate, document, resolve
- The three questions to ask first: did the service occur, was it requested or required, and is the amount correct
- A five-step workflow: identify, verify, collect, submit, track
- Sixteen charge types, each with what it is, what to validate first, useful evidence, and how to prevent it
- The charges covered: reclass and reweigh, residential, liftgate, limited access, reconsignment, corrected BOL, redelivery, notification and appointment, overlength, guaranteed service, detention, sort and segregate, cubic capacity and linear foot, inside delivery, storage, and dry run
- How to build the evidence file and a carrier-ready dispute
- A prevention checklist and a quick glossary
How to use it
- Find the charge on your invoice in the contents page.
- Run the three questions before you dispute anything. A charge is not invalid just because it was unexpected or missing from the quote.
- Gather the evidence listed for that charge.
- Submit the dispute in writing, stating the facts and the action you are requesting.
- Track the carrier's response through to the final credit.
Note: Carrier definitions, thresholds, free time, rates, and filing deadlines vary. Confirm the rule and its effective date for the specific shipment.